Contact the krewe

The Support tab in My Account is the easiest way to reach your krewe about your membership, dues, orders or account. Your message goes by email to the krewe’s support contact, along with who you are, so you don’t have to explain which member you are.

Send a message

1. Open My Account and click the Support tab.
2. Type a short Subject if you like. It’s optional.
3. Write your Message. This part is required.
4. Click Send message.

You’ll see “Thanks — your message was sent.” with the email address the krewe will reply to. That’s the address on your account, shown under the message box before you send.

Good things to ask through Support

• Changing your name or email address, which you can’t edit yourself.
• Changing your costume size after sizes are locked.
• Arranging a payment when online payment isn’t available.
• Questions about a charge, a fine or an order.

Several places in My Account link straight here. Wherever you see Contact support, clicking it opens this tab.

Questions about your float, your seat or parade day are usually quickest to answer by your lieutenant. Their contact details are on the Membership tab under Your lieutenant, and in the Your float panel once your float is published.

Limits

• Subjects can be up to 150 characters and messages up to 5,000.
• You can send one message a minute. If you try sooner, you’ll be asked to wait a minute before sending another.
• If you see “Your message couldn’t be sent. Please try again later.”, wait a little and try again, or contact the krewe another way.