Check out and pay

When your cart is ready, click Checkout on the Your cart page. You pay by card on a secure payment page run by Stripe, your krewe’s payment processor. Your card details go to Stripe, not to the krewe.

Choose how much to pay today

The Checkout page lists what you’re buying and the Order total. Below it is the Pay today ($) box. What you can enter depends on your krewe:

• Pay in full only. If your krewe wants store orders paid in full, the box is filled in with the order total and can’t be changed. You’ll see “Store orders are paid in full at checkout.”
• Pay part now. If your krewe allows a smaller first payment, the box starts at the full total and the note underneath shows the range, for example “Between $20.00 and $99.00, or the full $100.00. Pay the rest later from My Account.” You can pay anything in that range, or the full total.

When you pay part now, at least $1.00 has to be left owing. The rest is your balance, which you pay later from My Account. See Pay the rest of an order.

The partial payment fee

Some krewes add a flat fee when you pay less than the full order at checkout. If yours does, the checkout page says so, for example “Paying less than the full total today adds a $5.00 partial payment fee.” As you type an amount below the total, a line shows the fee and what you’ll be charged today, such as “Partial payment fee: $5.00. Total today: $55.00.”

There’s no fee when you pay the whole order at checkout, and no fee when you later pay off the balance.

Orders under $0.50 can’t be paid online. If your order is that small, add another item to check out.

Pay

1. Check the Pay today ($) amount.
2. Click Continue to payment. You’ll see “Taking you to our secure payment page…”.
3. On the payment page, enter your card details and pay.

You’re then brought back to your krewe’s store. You may see “Processing your payment…” for a few seconds while the payment is confirmed.

If you change your mind on the payment page, use its back link. You’ll return to your cart with everything still in it, and nothing is charged.

After you pay

When the payment is confirmed you’ll see Thank you — order #N is placed, with your items, the Order total, what you Paid today (including any partial payment fee) and any Balance due. Your cart is emptied and the items are now yours.

You’ll also get an email with the subject “Order #N placed” listing what you ordered, what you paid and anything you still owe. Keep it as your receipt. You can see the order any time on the Orders tab in My Account. See Follow your orders in My Account.

Other things you might see

• “Your payment is still processing. It will show under Orders in My Account shortly — you do not need to pay again.” The payment is taking longer than usual to confirm. Don’t pay a second time; check your Orders tab in a few minutes.
• “This order was not paid, so it was not placed. Nothing was charged.” The payment didn’t go through. Click Back to your cart and try again.
• “We received your payment but an item sold out — the krewe will contact you.” Someone else bought the last of an item at the same moment. Your money is safe and the krewe will sort it out. See Cancellations, refunds and store credit.
• “Online payments aren’t available right now. Please try again later.” The krewe’s card payments are switched off for the moment. Try again later, or contact the krewe.