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My name or email is wrong

What you can update yourself on My Account, and what to ask your krewe to change, like your name or email address.

Some details you can update yourself on My Account. Your name and email address are changed by your krewe.

What you can change yourself

On My Account, open the Contact info tab. You can update your:

  • Phone
  • Mailing address (Street address, Apt, suite, etc., City, State, ZIP code)

Select Save contact info when you’re done. You can also change your password on the Security tab, and your answers to your krewe’s questions (if it asks any) on the Membership tab. For details, see My Account.

What your krewe changes

Your Name and Email are shown at the top of the Contact info tab, but you can’t edit them there. To change either one:

  1. Open the Support tab on My Account (the Contact support link under your name and email takes you there).
  2. Write what’s wrong and what it should be, for example “Please change my email from [email protected] to [email protected].”
  3. Select Send message.

Your krewe replies to the email address on your account. If that address no longer works, say so in the message and include a phone number, or contact a krewe officer another way.

After your email changes, sign in with the new address. Your password stays the same.

Can’t sign in to ask?

If the email on your account is wrong and you can’t sign in or reset your password, contact your krewe outside the site. See Who to contact.