Follow your orders in My Account
Where to find your store orders, what you've paid and owe, and what each order and item status means.
Every store order you place is listed in My Account, with what you’ve paid, what you still owe and where each item is. Open My Account and click the Orders tab.
The Orders tab
From top to bottom you’ll see:
- Your pickup code, when you have items waiting to be collected this season. See Pick up your order.
- One box per season, such as 2027 orders, with your Store balance for that season (or Nothing owed), any store credit, and a table of your orders.
- A Pay balance form when you owe money. See Pay the rest of an order.
- The Orders ledger: this season’s store charges and payments, line by line.
The orders table has these columns: Date, Order (the order number, like #42), Items, Total, Paid, Balance and Status. If the krewe cancelled some items, the total shows the new amount with how much was cancelled underneath.
Order status
The Status column describes the whole order:
| Status | What it means |
|---|---|
| Paid in full | The order is placed and nothing is owed on it. |
| Balance due | The order is placed, but you paid part of it and still owe the rest. |
| Processing | You started checkout and the payment hasn’t been confirmed yet. This usually clears in seconds. |
| Needs attention | You paid, but an item sold out before your order could be filled. The krewe will sort it out and contact you. |
| Not completed | The payment didn’t go through or was abandoned. Nothing was charged and nothing is owed. |
| Cancelled | The krewe cancelled every item on the order. |
Item status
In the Items column, each item (for example “2 × Krewe cup”) has its own label, so you can see exactly where things stand:
| Item status | What it means |
|---|---|
| Ready for pickup | Paid for and waiting for you to collect. |
| Awaiting payment | You can’t collect it until the order is paid in full. Pay the balance to make it ready. |
| Handed out N of M | You’ve collected N of the M you bought. If N is less than M, the rest are still waiting for you. |
| Delivered to float | A throw package that goes straight to your float. There’s nothing to collect. See Throw packages delivered to your float. |
| Awaiting payment (delivered to float once paid) | A float package that won’t be loaded until the order is paid in full. |
| Being sorted out by the krewe | The order needs attention. The krewe will be in touch. |
| Cancelled | The krewe cancelled this item. |
| Processing | The payment is still being confirmed. |
Your krewe can make an exception and let you collect an order before it’s paid in full. If it does, your items show Ready for pickup even though you still owe a balance, and you still need to pay it.
My Throws
The My Throws tab is a quick list of just the throws and throw packages you’ve ordered, across seasons, with the Season, Item, Quantity, Order number and the same item Status as above. It’s handy for checking what you’ll have on the float.
Emails about your orders
- Order #N placed: when your checkout payment goes through.
- Payment received: each time you pay toward a store balance.
- Order #N updated: when the krewe cancels items or refunds money on your order.
- Store pickup on a date: when the krewe announces a pickup day.
These are account emails, so they still arrive if you’ve turned off krewe announcements. See My Account.