Update your details

You can keep most of your own details up to date in My Account. A few things, like your name and email address, are kept by the krewe, and you ask them to change those.

What you can and can’t change

Detail	Can you change it?	Where
Phone number	Yes	Contact info tab
Mailing address	Yes	Contact info tab
Answers to the krewe’s extra questions	Yes	Membership tab, My details
Costume size	Yes, until the krewe locks sizes	Membership tab, Costume size
Password	Yes	Security tab (see Change your password)
Name	No, ask the krewe	Support tab
Email address	No, ask the krewe	Support tab
Member type, lieutenant, float or seat	No, these are set by the krewe	Ask your lieutenant or the krewe

Update your phone and mailing address

1. Open My Account and click the Contact info tab.
2. Type your number in Phone. Use digits, spaces and the characters + ( ) – . or x (for an extension).
3. Under Mailing address, fill in Street address, Apt, suite, etc., City, State and ZIP code.
4. Click Save contact info. You’ll see “Saved.” next to the button.

After you save, the phone box shows the number exactly as the krewe has it on file, which may be tidied up slightly from what you typed.

Your name and email address

Your name and email are shown at the top of the Contact info tab, but you can’t edit them there. Your name is part of the krewe’s records, and your email is how you sign in, so the krewe changes them for you to keep your account safe. To ask for a change, click Contact support under your name and email (it opens the Support tab) and send the krewe a message saying what should change.

Answer the krewe’s extra questions

Many krewes ask members a few extra questions, such as a T-shirt size, an emergency contact or a birthday. If yours does, they appear on the Membership tab under My details. The questions you see depend on your member type, so another member may see a different set.

1. Open My Account and click the Membership tab.
2. Scroll to My details and fill in or change your answers. Questions marked with * are required.
3. Click Save details.

If a required question is blank, or an answer isn’t in the right format, the message next to the button tells you what to fix and nothing is saved until it’s right.

If the krewe removes a choice from a dropdown after you picked it, your answer stays and shows as “(no longer offered)”. You can keep it or pick something else. Answers to questions the krewe has stopped asking are listed under Earlier answers. They’re kept for the record and can’t be edited.

Choose your costume size

If your krewe is collecting costume sizes, a Costume size card appears on the Membership tab. If you don’t see it, your krewe isn’t collecting sizes this way.

1. Open My Account and click the Membership tab.
2. In Costume size, choose your size from Your size.
3. Click Save size.

You can come back and change it as often as you like until the krewe’s deadline. If there is one, it’s shown under the dropdown as “You can change this until” followed by the date and time.

When sizes are locked

Krewes lock sizes so they can place their costume order. After the deadline, the card just shows your size (or “Not chosen”) with a note saying when sizes were locked. To change your size after that, click Contact support in the note and ask the krewe. They can still change it for you if it’s not too late for the order.

If the deadline passes while you have the page open and you try to save, the card switches to the locked view and your change isn’t saved.

Like other dropdowns, if the krewe stops offering the size you already picked, it stays on file and shows as “(no longer offered)”.