Troubleshooting

Quick answers when emails don't arrive, you can't sign in, registration is closed or full, a payment looks wrong, or your name or email needs changing.

Something not working the way you expected? These short articles cover the problems members run into most, what you can fix yourself, and when to ask your krewe.

In this section

I’m not getting emails: spam folders, who emails come from, and unsubscribed or blocked addresses.
I can’t sign in: wrong password, too many tries, expired links and “No account” messages.
Registration says closed or full: what each message means and what you can do.
My payment didn’t go through or still shows owing: checking before you pay again.
My name or email is wrong: what you can change yourself and what the krewe changes.
Who to contact: how to reach your krewe.

I’m not getting emails What to check when confirmation, password, receipt or krewe emails don't arrive: spam folders, the sender, unsubscribing and blocked addresses.
I can’t sign in What to do when your password isn't accepted, you're locked out for too many tries, a link has expired, or the site says you have no account with this krewe.
Registration says closed or full What the registration page's messages mean when you can't register, and what you can do about each one.
My payment didn’t go through or still shows owing What to check when a card payment seems to have failed, is still processing, or your balance hasn't updated, before you pay again.
My name or email is wrong What you can update yourself on My Account, and what to ask your krewe to change, like your name or email address.
Who to contact How to reach your krewe for help with your account, dues, registration or anything this help doesn't cover.